This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Services Email this article to a friend Similar articles in this journal Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via HighWire Citing Articles via Google Scholar Google Scholar Articles by Warner, J. L. Articles by Ciarlo, J. A. Search for Related Content PubMed Articles by Warner, J. L. Articles by Ciarlo, J. A. Social Bookmarking                   What's this?

Assessing Mental Health Program Effectiveness

A Comparison of Three Client Follow-Up Methods

University of Denver

John J. Berman

University of Nebraska at Lincoln

James M. Weyant

University of Denver

James A. Ciarlo

University of Denver

In order to assess the advantages and disadvantages of face-to-face interviews, telephone interviews, and mailed questionnaires, 1100 clients were randomly assigned to one of these follow-up methods. All participating clients were contacted approximately 180 days after intake using a well-documented treatment outcome measure. Response rates for the telephone interview and mailed questionnaire were approximately one-half as high as the face-to-face interview, yet for each method very few client background variables were related to whether or not clients responded. The mailed questionnaire was least affected by socially desirable responses, and also cost less to administer than either of the interview methods.

CiteULike    Connotea    Del.icio.us    Digg    Reddit    Technorati    What's this?

This article has been cited by other articles:

				R. Campbell, A. E. Adams, and D. Patterson Methodological Challenges of Collecting Evaluation Data From Traumatized Clients/Consumers: A Comparison of Three Methods American Journal of Evaluation, September 1, 2008; 29(3): 369 - 381. [Abstract] [PDF]

				J. S. Cacciola, A. I. Alterman, M. J. Rutherford, J. R. McKay, and D. J. May Comparability of Telephone and In-Person Structured Clinical Interview for DSM-III-R (SCID) Diagnoses Assessment, September 1, 1999; 6(3): 235 - 242. [Abstract] [PDF]