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Evaluation Review, Vol. 3, No. 4, 643-660 (1979)
DOI: 10.1177/0193841X7900300408

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A Delivery Service Index

Basis in Evaluative Judgments

James H. Hogge

George Peabody College for Teachers of Vanderbilt University

George W. Fellendorf

Hearing, Educational Aid and Research Foundation, Inc.

John W. Moore

Belmont College

Les Wuescher

George Peabody College for Teachers of Vanderbilt University

Drawing on social judgment theory for its theoretical underpinnings, this article presents a method for combining several descriptive indicators to yield an aggregated single summative index of the overall quality of the services received by clients in a service delivery system or program. The method described is based on the judgments of an evaluative panel and can be applied to a wide variety of populations and types of services. The delivery service index itself can be used as a dependent variable in analyses of variance or employed in correlational studies.


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