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Evaluation Review
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Following the Bouncing Ball of Quality

Joann Genovich-Richards

Rockburn Institute

Quality of health care is important to all individuals. As an area for research and evaluation, quality is of considerable interest to a wide variety of professionals. Increasingly, independent assessments of the quality of care have become important components of purchasing for employers and consumers. This article offers a personal perspective on the emerging trends in quality and identifies several related implications, with behavioral health examples, as well as opportunities for interested evaluation researchers.

Evaluation Review, Vol. 21, No. 3, 310-314 (1997)
DOI: 10.1177/0193841X9702100303
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 Eval RevHome page
L. Bickman and M. S. Salzer
Introduction: Measuring Quality in Mental Health Services
Eval Rev, June 1, 1997; 21(3): 285 - 291.
[Abstract] [PDF]