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The Impact of Resident Management On Residents' Satisfaction With Public Housing

A Process Analysis of Quasi-Experimental Data

Baruch College, City University of New York

This article presents a process analysis of data from a survey of 648 households living in resident-managed public housing and a comparison group of 588 households living in traditionally managed public housing, conducted as part of an evaluation for the U.S. Department of Housing and Urban Development (HUD). Results provide a better understanding of the possible causal processes underlying the impact on housing satisfaction reported in previous evaluations of resident management programs. In addition, the analysis reveals the importance of several mediating variables or subobjectives of the program, particularly management strictness, security, and residents' satisfaction with their neighbors, that may have policy and management implications for the public housing program more generally. These findings illustrate the advantage of using process analysis to enhance a more traditional quasi-experimental impact assessment.

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