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Evaluating Referral and Agency Coordination With a Computerized Client-Tracking System

University of Pittsburgh

Laura C. Leviton

University of Pittsburgh

In this article, the authors present a mechanism for client tracking linked to a management information system (MIS). The MIS can serve several evaluation functions: assistance to program management in enhancing services, evaluation of the dynamics of client flow through the system, and measurement of interagency coordination for the service population. The authors' aim is to demonstrate the role that such an MIS can play whenever clients must be tracked over time in open systems that depend on coordination of services. Features of the MIS are illustrated by its use in a project for pregnant and postpartum chemically dependent women.

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